Graham Hayden, CEO of KBSA (1996-2006) will run this certificated course. The course is approved by the National Training Group (NTG) and CITB Construction Skills
Graham has worked for the KBSA for 10 years and has extensive knowledge of the KBB industry.
He wants to ensure that the professional standards for the industry are upheld in the field of Customer Care, Sales and Marketing and other related areas.
He believes that this bespoke course will help new and existing KBB personnel to utilise these techniques in their current roles alongside their continuous professional development.
"Course well delivered in a friendly, approachable and professional manner"
In Toto delgate
"The interaction of the group was good and we all shared common sales challenges"
Connaught Kitchens delegate
Graham has run successful sales training courses for major international corporations including Whirlpool, Maytag, Merloni and Trust House Forte Hotels.
He promises an interactive day’s training which can lead to increased Customer Satisfaction thereby increasing sales and profitability.
To join a course, you can download a booking form HERE
February
Sales and Customer care level 1
| Croydon | Understanding the sales process PPP Buying motives and signals Negotiation Body language Closing techniques |
March
Sales and Customer Care level 2
| Croydon | Revision of level 1 course content Practical excercises in negotiation in KBB industry Using Body Language to your advantage Recognising buying signals to help closing the sale |
Happy faces result from Whirlpool's latest training course
Whirlpool put its new training centre in Croydon to good use earlier this month, with the company's Graham Hayden running a one day Sales & Customer Care course. The delegates included representatives from Poggenpohl, Roundhouse Design, The Myers Touch, Cambridge Kitchens, Nicholas Anthony and KCA.
This course, which is approved by the KBB NTG and CITB Construction Skills, has now been experienced by over 450 KBB delegates. The next course will be delivered Wednesday 8th February 2010 at the Whirlpool centre.