In Toto held a Sales and Customer Care course on 8th June as part of their commitment to their franchisees. The one day course covered the basic skills of closing more profitable deals and the art of negotiation in the current KBB market place. The delegates were introduced to the recognition of customer body language and how to use it to be aware of buying signals.
Amo Purewal of In Toto Fulham said “Very useful and informative” whilst Maree Dixon from In Toto Amersham said she was “Looking forward to trying this all out”
The course was run by Graham Hayden who has trained over 570 KBB delegates on this course and will be introducing the advanced level 2 course in September this year.
 "The interaction of the group was good and we all shared common sales challenges" |
My one day sales and Customer Care course is approved by the National Training Group (NTG) and CITB (Construction Skills) You can download a booking form HERE |
September
Sales and Customer Care level 1
Blum Milton Keynes 26th September |
easy to follow steps of the sales process finding out why customers buy anything identifying buying signals understanding negotiation techniques looking at body language closing the sale-asking for the order helping your customers say "wow that was great" |
October
sales and Customer care level 2
Whirlpool Croydon 9th October |
SWOT analysis of my company USP -how I will use it Why would I buy from my company? Creating successful leads Asking for the business NLP- making it work for your business Wow business planning |
Training for KBB industry
The first Level 2 Sales and Customer Care course for the KBB industry was run by Graham Hayden at the Whirlpool Training centre in Croydon on 14th September.
12 delegates that had experienced the introductory level 1 course attended including Dewhirst Kitchens, Elements Kitchens, Tradex Home Improvements and Poggenpohl.
Lindsey Donnachie from Dewhirst said “A thought provoking day, the benefits of which will hopefully show in future sales” and Scott Rotchell of Poggenpohl commented “Great enthusiasm and trainee interaction”
The course covered The Best lead generation, sales Action planning and closing profitable sales.
All delegates are encouraged to fully participate in the learning modules and Laura Delanougerede from Poggenpohl explained “Great refresher and I look forward to trying out the direct closing techniques”
The course was attended by Renee Mascari, the CEO of the KBB NTG and she was happy to confirm that this new course has now been approved by the National Training Group.
The next Sales and Customer Care course will be held at Blum, Milton Keynes on 26th September.