Welcome


"training your staff to close more sales opportunities"

Do you need to increase sales?
Do you need to increase conversion rates from enquiries?
Do you need to present the very best in KBB proposals and ensure that you
close your sales and negotiate effectively?

Then these courses can help you and your staff maximise on the sales opportunities. Please have a look through the course content and decide which courses will best suit your needs or I can tailor make a course for you selecting modules that you wish to include.   You can download a booking form HERE

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"In Toto latest training course"
training for sales and customer care

In Toto held a Sales and Customer Care course on 8th June as part of their commitment to their franchisees. The one day course covered the basic skills of closing more profitable deals and the art of negotiation in the current KBB market place. The delegates were introduced to the recognition of customer body language and how to use it to be aware of buying signals.
Amo Purewal of In Toto Fulham said “Very useful and informative” whilst Maree Dixon from In Toto Amersham said she was “Looking forward to trying this all out”
The course was run by Graham Hayden who has trained over 570 KBB delegates on this course and will be introducing the advanced level 2 course in September this year.

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NTG training courses

"The interaction of the group was good and we all shared common sales challenges"
Connaught Kitchens delegate

  

My one day sales and Customer Care course is approved by the National Training Group (NTG) and CITB (Construction Skills)

I have run successful sales training courses for major international corporations including Whirlpool, Maytag, Merloni and Trust House Forte Hotels. I promise an interactive day’s training which can lead to increased Customer Satisfaction thereby increasing sales and profitability.

You can download a booking form HERE


next courses


February

Sales and Customer care level 1 

Whirlpool
Croydon
8th February
 Understanding the sales process
PPP
Buying motives and signals
Negotiation
Body language
Closing techniques

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March

Sales and Customer Care level 2

Whirlpool
Croydon
14th March
 Revision of level 1 course content
Practical excercises in negotiation in KBB industry
Using Body Language to your advantage
Recognising buying signals to help closing the sale

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Graham Hayden sales training

"Very well presented and provided interest throughout the whole day"
DMG delegate



Unlock Potential
EmpowerYour Employees

poggenpohl training course

 

Training for KBB industry

The first Level 2 Sales and Customer Care course for the KBB industry was run by Graham Hayden at the Whirlpool Training centre in Croydon on 14th September.
12 delegates that had experienced the introductory level 1 course attended including Dewhirst Kitchens, Elements Kitchens, Tradex Home Improvements and Poggenpohl.
Lindsey Donnachie from Dewhirst said “A thought provoking day, the benefits of which will hopefully show in future sales” and Scott Rotchell of Poggenpohl commented “Great enthusiasm and trainee interaction”
The course covered The Best lead generation, sales Action planning and closing profitable sales.
All delegates are encouraged to fully participate in the learning modules and Laura Delanougerede from Poggenpohl explained “Great refresher and I look forward to trying out the direct closing techniques”
The course was attended by Renee Mascari, the CEO of the KBB NTG and she was happy to confirm that this new course has now been approved by the National Training Group.
The next Sales and Customer Care course will be held at Articad, Watford on 26th October.

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